FAQ's

Frequently Asked Questions (FAQs)

Welcome to tigden.shop! Below are answers to some commonly asked questions about our products, orders, payments, shipping, returns, and refunds.

1. What is tigden.shop?

tigden.shop is an online store operated by Bagthaliya Ashokbhai Mansukhbhai. We offer products for customers to purchase online through our website.

2. How can I place an order?

To place an order:

Select the product you want to purchase.
Add it to your cart.
Proceed to checkout.
Enter your delivery and contact details.
Select an available payment method.
Confirm your order.

You will receive order confirmation after your order has been successfully placed.

3. What payment methods do you accept?

We accept the payment methods displayed at checkout. Available payment options may include online payment methods and/or Cash on Delivery (COD), depending on availability.

4. Is Cash on Delivery (COD) available?

COD availability may depend on your delivery location, product, order value, and courier service. If COD is available for your order, it will be shown during checkout.

5. How can I track my order?

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

You can also contact us for assistance with your order status.

Phone: 9537364220
Email: tigden1x@gmail.com

6. How long will my order take to arrive?

Delivery time depends on your location, product availability, courier service, and other logistical factors.

The estimated delivery time shown during checkout or communicated with your order should be considered an estimate.

7. Can I cancel my order?

You can contact us as soon as possible to request cancellation.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

For cancellation requests, contact:

Email: tigden1x@gmail.com
Phone: 9537364220

8. Can I return a product?

Return eligibility depends on the product and the applicable return conditions.

Please check our Refund & Cancellation Policy and the product information before placing your order.

9. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to verify the issue.

After verification, an appropriate solution such as replacement, exchange, or refund may be provided according to our applicable policy and law.

10. When will I receive my refund?

Once your refund is approved, it will generally be processed through the original payment method or another appropriate payment method.

The time required for the refund to appear in your account may depend on your bank or payment service provider.

11. What should I do if I entered the wrong delivery address?

If the order has not yet been shipped, we may be able to update the address. Once the order has been shipped, changing the delivery address may not be possible.

12. What happens if my package cannot be delivered?

Please ensure that your delivery address, PIN code, and phone number are correct.

If delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated delivery attempts, additional delivery arrangements or charges may apply.