Return & Refund Policy

Refund & Cancellation Policy

Last Updated: September 7, 2026

At tigden.shop, we want our customers to have a satisfactory shopping experience. This policy explains our approach to order cancellations, returns, replacements, and refunds.

1. Order Cancellation

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

To request cancellation, contact us at:

Phone: 9537364220
Email: tigden1x@gmail.com

Please provide your order number and registered contact details when requesting cancellation.

2. Returns

If a product is eligible for return, the return request must be submitted within the return period specified on the relevant product page or order information.

Products returned must generally be:

  • Unused

  • In their original condition

  • Returned with original packaging, tags, accessories, and other included items where applicable

  • Accompanied by proof of purchase/order details

Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions. Any such exclusions will be communicated on the relevant product page or at the time of purchase.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to verify the issue.

After verification, we may provide an appropriate solution such as replacement, exchange, refund, or another remedy, subject to the circumstances and applicable law.

4. Refunds

Once a return or refund request is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on your bank, payment provider, or other financial institution.

5. Shipping Charges

Shipping charges, return shipping costs, or other applicable charges may be treated differently depending on the reason for the return and the applicable return terms.

Where a product is damaged, defective, or incorrectly supplied by us, we will provide an appropriate remedy subject to verification and applicable law.

6. Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or re-delivery arrangements may apply.

Any refund in such circumstances will be handled according to the applicable order and product terms.

7. How to Request a Return or Refund

Please contact us with:

  • Order number

  • Customer name

  • Registered phone number/email

  • Reason for the request

  • Photographs/videos where relevant

Email: tigden1x@gmail.com
Phone: 9537364220

8. Policy Changes

We may update this Refund & Cancellation Policy from time to time. The latest version will be displayed on our website.

9. Contact Details

Business Name: tigden.shop
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Address: Hari Vihar, Street No. 2, Block No. 40-B, Liliya Road, Shyam Nagar, Amreli, Gujarat – 365601
GST No.: 24DWOPB0638C1ZY